Click on the account icon on the top left side of the page. Register with your name, email, and create a password — then MAGIC! You'll be able to view and manage your orders, as well as make sure your billing and shipping information is accurate.
Freqwerntly Aersked Qwerstions
Sometimes you have questions. Occasionally we have answers.
The only stupid question is the one not asked.
Just click on the account icon on the top left side of the page. Enter the email address associated with your subscription and create a password. Account = created. Now you can manage your subscriptions, update info, and other nifty things like that
For Pay Once Subscriptions, just send us an email with the new address to firstname.lastname@example.org and we’ll send you confirmation once we’ve made the update.
For Pay Monthly Subscriptions, you can update your info anytime your little heart desires by logging into your Account page and clicking "View Addresses." Then update away. Oh, and you can always send us an email at email@example.com with questions. We'll make sure to get you taken care of real nice.
We process new orders right away. So you’ll get your socks within six to eight days after purchase if you live in the United States. International delivery times vary, and can take up to three weeks (or longer, depending on how far away you live) depending on a crapload of factors beyond our control.
You’ll get your socks around the same time every month, give or take a few days. See our Shipping and Delivery Policy to learn more.
Yes! We offer international shipping! A cause for celebration around the world. Shipping is always free with any of our subscriptions, and just $3 USD per individual pair. To any country. Worldwide.
Grow more feet! Lolz jk. If one pair of Foot Cardigans just isn’t enough for you, add another Subscription or individual pair of socks to your cart. Don’t worry about getting two of the same design if you have multiple subscriptions. Each pair in your monthly shipment will be different.
You’re now our favorite person ever because we couldn’t WAIT to answer that question. So, here’s how it goes. If you have a Pay Monthly Subscription, you’ll have to cancel your current subscription and then purchase a new one for whatever style you’d like. If you have a Pay Once Subscription, you won’t be able to switch sock styles because of trivial things like sock inventory. But you can always buy a new sock subscription! How awesome would it be to get double the Foot Cardigan every month? Eh?
Here’s how our sizing works for our different adult styles:
|Style||Men’s Sizing||Women’s Sizing|
|Number Ones, Small Batch, and Mytropolis||8-13||5-10|
|Tip Tops||8-13||Not available|
Our kids’ socks are sized by age range. Here’s how that works:
|Girls (Dolls)||Age 3-5||Age 6-9||Age 10-12|
|Boys (Dudes)||Age 3-5||Age 6-9||Age 10-12|
Our socks are super stretchy and fit a wide variety of feet. If you get some that don’t fit, just send them back to us and we’ll replace ‘em. Get specific instructions in our Return Policy.
Our socks are made of 75% combed cotton, 22% polyester, and 3% elastene. Our Tip Tops — our luxury socks — are made of 80% modal, 17% polyester, and 3% elastene. All of our socks are 100% delightful.
Different designs call for different amounts of thread. We use the same material blend and weight in our socks, but the more intricate the design, the more thread will be used. This gives the sock a thicker and sometimes different feel, purely because of the amount of thread used to make the sock.
After your first tender moments together, machine wash them in cold water with like colors. Line dry. And don’t rip the tag off like a savage. Snip it delicately with scissors. Then let your Foot Cardigans caress your feet for ages to come.
Not even a certified member of Mensa understands how kids’ shoes and sock sizing works. And since socks can stretch and whatnot, we just decided to assign a rough age range to which they’ll usually fit. If your child has small or large feet, let us know and we’ll make sure they get the right size.
Kiddos get two pairs of socks each month instead of only one. That’s why the little socks cost just a little more. But also, their feet are inexplicably sweaty 95% of the time and it's weird and they should have to pay more based on that fact alone.
Not possible. Never going to happen. You will love them and you will wear them and your life will be better because of them. But if you really don’t like the socks you get, we suggest giving them to someone as a gift or making a sock puppet since we don’t accept exchanges. It’s part of the beauty of randomness, y’know?
Well, boo. Can we still be friends? All you have to do is email us and we’ll take care of it. See our Cancellation and Refund Policies for more specific info.
- For Pay Monthly subscribers, we’ll continue to charge your credit card and send socks to you every month until you cancel your subscription.
- To cancel, log in to your account page, click Edit Subscription, then choose Cancel Subscription at the bottom of the page. Or send us an email at firstname.lastname@example.org to let us know you want to cancel.
- If you cancel by email, please include the following info: Your name, subscription type, and the address where you receive your socks. That way, we’ll be sure to cancel only your subscription and not one you may have sent as a gift.
- We’ll stop sending socks the month immediately following your cancellation request.
- We must receive your cancellation 48 hours before subscription renewal to cancel your subscription the following month. If we receive your cancellation less than 48 hours before subscription renewal, then you will be charged for the following month and your subscription will be cancelled the month after.
What we mean by “random” is that the pair you get will be unexpected and you don’t get to choose it. But our sock designers could always get real cray and make something that doesn’t match.
Enter your promo code in the cart section of checkout where it says “Add a Coupon.” Then watch as dollar$ di$appear from your total.
But of course! You can choose to pay monthly and send them socks every month for as long as you want to keep paying. Or you can pay once and send them socks for 3, 6, 9, or 12 months. THE POSSIBILITIES ARE ENDLESS. (actually, there are just two possibilities)
Wegahchu, procrastinators! You could tell them you were going for the element of surprise by giving them a gift a few days (or weeks) late. But why do that when we’ve got a handy little gift message you can print out at the touch of a button?
Like, why are we so sexy? We know. You can ask us that or anything else on Twitter, Facebook, our contact page, or via email at email@example.com. We’re really nice and promise to get back to you as soon as we can.